Refund & cancellation policy

You may request a refund of your first Lorewish subscription purchase within 30 days of that purchase. Email support@hohamon.com using the purchase email and include the Polar receipt or transaction reference. Do not send your card number. We will review the purchase and arrange the refund through Polar.

Renewal payments are not included in the first-purchase 30-day guarantee. Contact support promptly about duplicate charges, unauthorized payments or a paid service that is unavailable. This policy does not limit any mandatory consumer rights or refund rights provided by Polar.

To stop future renewal charges, open Plans & billing, sign in to the account used for purchase, choose Manage subscription and cancel through the Polar customer portal. Cancel before the next billing date. You keep access until the end of the period already paid for. Canceling a subscription does not automatically request a refund.

A refund or chargeback can remove the access associated with that payment. Approved refunds are processed by Polar to the original payment method; the time for the money to appear depends on the payment provider. For billing assistance contact support@hohamon.com.